FREQUENTLY ASKED QUESTIONS

If your question is not listed here with an answer please do not hesitate to contact me via my email: Carlostorres@Portraitsbytorres.com or call me at: (786)571-4278.

Here’s a list of the questions I will be answering:

 

What can be painted?

My mission is to paint you a portrait you will cherish for the rest of your life and I promise to do everything possible to make sure your 100% satisfied. When I said I will not send you a painting until your happy with it I meant it! I will turn pictures of your wedding, children, parents, grandparents, and pets into unforgettable paintings. So if you have any photo you would like to turn into a beautiful work of art lets get started right away! I am also happy to fulfill any special requests for any kind of paintings, just simply contact me and lets discuss your wishes.

How will my painting be shipped?

All Acrylic & Oil based portraits are gallery wrapped meaning that the portrait canvas is stretched onto a wooden frame and upon delivery your hand-painted portrait will be ready to hang.

Steps I take while preparing your oil or acrylic painting for shipping:

  1. Wrap all acrylic and oil paintings in glassine to prevent packing materials from sticking to the surface.
  2. Wrap your painting in bubble wrap, ensuring that the bubbles are facing out and the flat side of the wrap is facing your work.
  3. Tape all seams so they are sealed.
  4. Cut cardboard longer than the height of your painting and slightly wider. Center your painting on the cardboard, then bend the edges of the cardboard over your painting and tape securely with packing tape.
  5. Place the wrapped painting within a premium box.
  6. Place doorskin on both sides of your painting to protect it from puncturing.
  7. Fill the box with foam for a really tight fit.
  8. Seal the box.
  9. Take ultra heavy duty duck tape and wrap it around the edges of the box as an extra precaution.
  10. Label box with shipping specifications such as “fragile”, “do not stack”, and “handle with care”

All other types of portrait paintings are rolled within a tube with a protective sheet of glassine. The painting is then shipped in a hard outer case for further protection.

How long will it take to receive my painting?

Depending on complexity and size, I take from 3-7 business days to complete your portrait painting. I aim to paint your portrait as close as possible to the photo you submit. If you need possible alterations to your painting, it will take an additional 2-4 days. I will ship the completed and approved painting directly to the address indicated by you when you ordered, which will take just a few days. As soon as I ship your product I will email you the tracking information which contains the expected delivery day.  If you need your portrait painting even faster, contact me to discuss the options. Very complex and large paintings may take a bit longer.

What methods of payment do you accept? Are these methods safe?

The standard payment methods are PayPal & Credit/Debit Card.

Credit/debit cards processed by PayPal are Visa, MasterCard, Discover, and American Express.

Another payment option is: Bill Me Later by PayPal offering : No Payments + No Interest if paid in full in 6 months on purchases of $99 or more. (subject to credit approval please see terms)

PayPal is 100% secure and I have no access to any of your financial information.

Is my private information protected?

Yes it is. All the information gathered through my secure server will be used solely to process your orders.

I don’t rent, sell, or share personal information about you with other people or companies.

When do I pay for my painting?

I want you to feel confident that the quality of your painting will be to your liking. All I ask is that you pay only 20% (non-refundable) of the price at the time of ordering. When the painting is completed, I will e-mail you right away with a photo of the painting. You will pay the rest only after you are 100% satisfied, and before I ship the custom art.